We guarantee your complete satisfaction with the products we sell from our online store. If you wish to return merchandise we will exchange the product, credit your account or issue a refund promptly, as long as the product package has not been broken and the product has not been used. Proof of purchase would be required. When returning goods, please log the return on our website or email us and we will try our best to assist you in making arrangements to return the goods in a safe manner. The cost borne for the freight of the return shall be the responsibility of the client and not kidsandmore. If a product is faulty, we will send it back to the manufacturer, and replace the product for you immediately. If you do not wish to have the same product, you may choose another, or we will issue you with a refund.